Support
Life Grid – Mobile Application
Need help with Life Grid? We're happy to assist with any questions about your life grid, weekly records, or your Premium subscription.
Frequently Asked Questions
- My Premium subscription is missing. Open Settings in the app and tap 恢復購買 (Restore Purchases). Your subscription is tied to your Apple ID and can always be restored on the same Apple ID.
- How do I cancel or manage my subscription? Open Settings → 管理訂閱 (Manage Subscription), or go to your device's Settings → Apple ID → Subscriptions. Cancelling stops future renewals; Premium stays active until the end of the current billing period.
- Where is my data stored? All your weekly records are stored locally on your device with encrypted storage — nothing is uploaded to any server. This also means deleting the app permanently deletes your records, and data does not transfer automatically to a new device.
- How do I add the home screen widget? Long-press your iPhone home screen, tap the Edit (+) button, search for Life Grid, and choose a widget size.
- The Apple Watch app shows no data. Open Life Grid on your iPhone once while your Watch is nearby — the current week's data syncs automatically.
- How do I change my birthday or life expectancy? Open Settings in the app; both can be adjusted at any time and the grid updates immediately.
Contact Us
For anything else, email us and we'll get back to you as soon as we can:
Email: jay.fu.ai@gmail.com
Legal
Last updated: July 17, 2026